Our Process

Since 2009, we have developed our client engagement process by understanding the unique needs of Sri Lankan dog owners. Our introduction of puppy socialization and basic obedience training in 2010 has been highly successful, as reflected in the ongoing demand for these programs.

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Our Engagement Process Explained

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Your Call

Your initial call plays a crucial role establishing a strong foundation for our partnership. It enables us to gain a mutual understanding and assess if we can deliver a satisfactory solution.

Consultation

Our consultation service offers a professional and personalized approach to cater to your exact requirements. During the meeting at your residence or your dog's location, we conduct a thorough temperament evaluation to establish a tailored training plan, ensuring the best possible outcomes. Leveraging our expertise in both canine and human psychology, we deliver our services in a professional manner, ensuring your satisfaction. Our comprehensive temperament evaluation, derived from our extensive experience with working dogs, grants us a profound understanding of your dog's behavior.

Admission

Your dog will receive professional training and transportation under the careful supervision of our handlers. We will work with you to determine a mutually convenient admission date that aligns with our scheduling and availability. Admission can take place on the day of consultation or at a later date. Thank you for choosing our professional services!

Training & Socialization

We conduct all dog training at our purpose-built resort facility, meticulously designed to create a comfortable and relaxing environment that yields optimal results. Our dedicated handlers and assistants reside with the dogs, fostering a strong bond and gaining a deeper understanding of their individual needs. This approach allows dogs to intelligently adapt to the serene atmosphere and natural surroundings. Throughout the training process, we will keep you well-informed and regularly updated, providing you with photos and videos. These updates are essential in preparing you for the handover and the start of a new journey with your dog.

Upon successful completion of the scope of work during the training engagement at VONFIDEL K9, we will contact you to schedule a handover date that is convenient for you. Your dog will be moved to our transit kennel in Colombo for rest and then brought to you for the demonstration and master training. This process of knowledge transfer will be conducted to suit the owner and her household, in keeping with the scope of the training, as we employ a solutions-based approach. Thank you for choosing VONFIDEL K9 for your dog's training needs.

Handover & Master Training

Post Training Support

Since our establishment in 2009, we have proudly served as your trusted consultants, providing unwavering dedication to your dog's well-being throughout their lifetime. Our clients often transition into valued friendships, relying on our discretion and guidance. The trust and responsibility bestowed upon us are deeply appreciated. If you need further assistance or have any inquiries, we are readily available to assist you. Additionally, we offer proofing services to refine your dog's training after handover, as owners and domestic workers sometimes unintentionally deviate from the established training. This ensures that both the dog and owner stay on track for continued satisfaction. Moreover, we provide an exclusive boarding service for dogs trained by our team. The same skilled crew who trained your dog will take charge and continue the enjoyable sessions until the owner returns, allowing us to perform another handover/master training, just as we did initially. The satisfaction of our clients serves as a testament to the remarkable effectiveness of our approach.

Guarantee-based Training

We prioritize understanding your needs and delivering customized solutions to ensure maximum satisfaction. We remain steadfast in our commitment to precision and reliability in our service delivery!